Kuriya Card FAQ
1.


 What are the benefits of membership?
Members get to enjoy savings by offsetting earned points against your spending. You also get the latest promotional news and invitations to private Kuriya events.
2.


 How do I earn points?
Points are automatically credited to your member's account when the membership card is produced during payment.
3.


 How much do I have to spend to earn one point?
Every S$1 spent earns you 8 points. For payment by cash, VISA, MasterCard or NETS, you get 16 points for every S$1 spent.
4.



 How can I redeem my points?
Simply produce your membership card during payment at the restaurant and inform the cashier that you would like to redeem your points. However, you must have a minimum of 8,000 points in your account before making each redemption.
5.

 Is there a minimum redemption amount?
Yes, you need to redeem a minimum of 8,000 points (equivalent to $46.50) each time.
6.

 Is there a limit to the number of points I can earn or redeem?
There is no limit to how much points you can earn or redeem
7.

 When do my points expire?
Points earned within any calendar year will expire on 31 Dec of the following year.
8.


 How do I track my points?
You can log on to www.res.com.sg with your customer number and password to check your point balance. Alternatively, you can refer to your latest receipt.
9.



 What is my customer number and password?
Your customer number is the 8-digit number starting with "000" on your card. On your first login, a password will be issued to your registered email address (provided on your application form). You may change this password on the next login.
10.




 How can I become a member?
Spend S$1,000 within 12 months to qualify as a Kuriya Prestige member. Apply online at www.res.com.sg and receive 1,000 bonus points. Or pick up an application form at any Kuriya outlet. Upon approval, you will receive a Temporary Membership Card in the mail.
11.



 What is the Temporary Membership Card?
The Temporary Membership Card allows you to accumulate points until you reach the minimum spending requirement of S$1,000 within 12 months. This is then automatically upgraded to the Kuriya Prestige Card.
12.

 Can I redeem points on my Temporary Membership Card?
No. Points cannot be redeemed on the Temporary Membership Card.
13.




 I have been upgraded to Kuriya Prestige Membership. What happens to the points accumulated on my Temporary Membership?
All points earned on the Temporary Membership will be transferred to the Kuriya Prestige Card upon upgrade. You can start redeeming these points when you accumulate a minimum of 8,000 points.
14.

 When does my membership expire?
Your membership expiry date is printed on your card.
15.

 Do I have to pay any membership subscription fees?
No. Membership is free.
16.



 How do I qualify for renewal?
Your Kuriya Prestige Membership will be automatically renewed if you spend $1,000 within the 12 months preceding your membership expiry OR visit any participating Kuriya restaurant at least once in the 6 months preceding your membership expiry.
17.


 My card is lost/stolen. How can I get a replacement card?
Please contact us by logging onto your member's account at www.res.com.sg or email kuriyacard@res.com.sg
18.


 Will I be charged for the replacement card?
An administrative charge of S$20 (payable by cheque to R E & S Enterprises Pte Ltd) applies for each replacement card.
19.

 Can I use my points to pay for the replacement card?
No. This is currently not available.
20.

 What happens to the points on my lost/stolen card?
All unused points will be transferred to the new card.
21.

 After applying, how long do I have to wait to receive my card?
Please allow 4-6 weeks for processing. The membership card will be sent to your last updated local mailing address.
22.

 Can I transfer my points to another member?
No. Points cannot be transferred between members.
23.


 Can two separate bills be combined such that points are allocated to one member account only?
Combined receipts are not allowed for point accumulation.
24.



 Where can I use my card?
The Kuriya Prestige Membership and Temporary Membership cards are accepted at Kuriya Dining at Great World City, Kuriya Raffles City and Kuriya Penthouse at Orchard Central only.
25.




 Can this card be used at other restaurants under the RE&S group e.g. Ichiban Boshi or Shimbashi Soba, or at Kuriya's overseas outlets e.g. Kuriya Bangsar, Kuala Lumpur?
No. The Kuriya Prestige Membership and Temporary Membership cards can only be used at the restaurants listed above.
26.

 Are points allocated for promotional menu items?
Points are allocated for all menu items, unless otherwise stated.
27.


 I would like to unsubscribe from the eNewsletter. How can I do so?
Please click Unsubscribe me from this contact list listed at the bottom of the eNewsletter.
28.

 Can family members share one card?
No. The Kuriya Prestige Card is for the sole use of each member only.
29.

 Who can I contact if I have other questions?
Enquiries are welcome at kuriyacard@res.com.sg